AT&T 962 2-Line Duplex Speakerphone with Caller ID (Dove Gray)

• 2-line operation
• Caller ID with call waiting and call waiting deluxe
• CLEARSPEAK duplex speakerphone, minimizes clipping
• 99-name-and-number caller ID memory
• Message-waiting/new-call indicator

Well I had hoped to replace my separate caller id and voice mail flashing light boxes with the built-in functions of this phone, but... the caller id function does not work. It will not scroll through all the calls received, and I found the new call light failed to flash when I had voice mail to receive, and it was impossible to turn off the new call light, I thought the phone was a defect and Amazon exchanged it, but the new one failed the same way. AT+T/Lucent 800 number in the manual was of no help either...

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I, for one, am very pleased with this phone. I bought it because the Visual Message Waiting indicator on my caller ID box wasn't working right, and I was sick of dealing with the two separate boxes. I'll agree the backlight being on all of the time is a little annoying, but otherwise I found it very easy to set up, the voice mail and caller ID features work great, and it's all-around a very good phone. For under $100, I found none better.

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I use this phone in my home office with Verizon caller-id and voicemail services and it works great. The caller id works for both lines as does the voicemail indicator light.

The phone was painless to setup. It is very clear which lines are in use, which lines caller id calls went to, etc.

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People complain all the time that they can't hear me when I speak on this phone. It does not matter if its the headset or the speaker. I even get cut off by answering machines who think I am not speaking. I do not recommend this phone.

this phone has all the makings of a great device. very good button layout, all the functionality one should need, a pleasant feel in the hand, an attractive package. BUT IT SUCKS!

the sound is nearly unusable. on the handset, people tell me i sound really quiet. on the speakerphone, they can barely hear me. on the headset, they can't hear me at all. additionally, the speakphone output fades away when there's even a little bit of ambient noise in the room -this is a common problem with home office phones but it's exceptionally bad on this model.

i've tried returning this phone and getting a new one a couple times but to the same result. i contacted AT&T to see if they could help but they gave me the cold shoulder. it's no use -this phone is awful.

i really want to like this phone but it can't. i'm only holding on to it until i can find a good, corded, two-line phone that works. any suggestions?