Logitech AudioStation iPod Speaker System

• Digital AM/FM radio lets you enjoy talk radio and other local programming
• Touch-sensitive, backlit controls all on the illuminated display
• Provides a booming 80 watts RMS of power
• Digital clock so you can wake to buzzer, built-in radio or your favorite iPod music
• Compatibility: iPod nano (1G and 2G), iPod mini, 4G iPod with click wheel, iPod Color, iPod Video

I got this to replace the iHome clock radio. It certainly sounds better than the iHome (but don't expect an audiophile experience), but although it has a clock, a radio, and a sleep function, it doesn't have an alarm function to wake you to music. Seems silly not to include an alarm in a unit like this. I don't know what Logictech was thinking. I haven't had any of the failures other people have reported here. It seems to be working fine after using every day for about 1 month.

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This product has a known defect for serial numbers R641 and less (see Logitech website). I just received my Amazon Order and it was serial number R635. It will be sent back tomorrow. Hopefully, Amazon will cleanse its inventory on its own, rather than relying on its customer base.

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As expected the AudioStation sounds very good. However, there are some functional problems that ruin the experience. On the unit both volume controls turn down the sound level. Every time the iPod is turned on while in the Audiostation it defaults to shuffle mode, regardless of how you left it. The power supply brick was unexpected (I hate them) and it's too loose fitting; the plug falls out with the slightest nudge. I have no idea how this product made it through the quality control department!!! Shame on Logitech drop this failure and start over!

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I have waited until I finally received a working model to post my experience with Logitech.

First, let me begin by saying that now that I have a working Audio Station I really do love it. The product deserves the excellent iLounge review it received. The sound is great. It has an audio in port and an S-Video out port on the back. I cannot for the life of me understand why there are $300 units made by Apple and Bose that are nothing more than some speakers. Additionally, the AM/FM tuner works well. I really only use the FM tuner but have found it to be good better than I expected but not perfect. However, once again, most units at this price point do not have any sort of AM/FM tuner and that was a sacrifice I was not willing to make. For all of these reasons I really do like the Audio Station.

However, if there was even another product on the market with these characteristics (AM/FM, S-Video out, audio in) I would have taken my business elsewhere in a second. My experience with Logitech was TERRIBLE. First, I brought home a unit from Best Buy in early February and found that it was one of a bad batch that went out to Best Buy stores (see other reviews on this page for more details on which units have the problem with buttons not responding). After the buttons on the front of the unit didn't respond I got online and read the reviews posted here on Amazon as well as on Logitech's own website where they finally admitted that this was a flawed product. I then contacted Logitech to see about having a product sent to me as part of the warranty.

The representative at Logitech told me I would be better off taking my unit back to Best Buy. I realized that I knew more about the problem with the Audio Station than the customer service rep did after only about 20 minutes of poking around online. I told him that apparantly a bad batch went out to Best Buy stores and the last thing I was going to do was to waste my time returning a product to Best Buy only to bring another faulty unit back home. I also told him that I'd read that Audio Stations coming directly from the factory were reportedly working fine and I wanted one of those. After some time on the phone we arranged for my unit to be picked up and then I would receive a new unit in 10 days.

10 days later I called. This was the first time I found out that the unit was out of stock and my order was on backorder. I was furious that I had to call to find out the item was on backorder. Not only was this the first I heard of the problem but there was nothing they could do for me. I was told the first week of March they would recieve some in the warehouse. I waited. About 8 days into March I called again. The order hadn't made it to the warehouse. A small order was due to arrive but it was not guaranteed that I would get one of them. Again, I was very displeased but there was nothing I could do.

This was the first time that a customer representative seemed to know what he was talking about and actually served as an advocate for me. To their credit, I did recieve a unit out of that first batch. It arrived relatively quickly and works fine. However, it was a terrible, terrible experience along the way.

If you buy one of these, I guarantee buying directly from the factory. Logitech does not seem inclined to recall their bad units and appears to be content with letting customers deal with their problem. If you do buy from Best Buy or from Amazon, be careful you may receive one of the flawed units and who knows how long it will take a replacement to get to you. It basically took Logitech 7 weeks to get me a new model. I've never had so much trouble giving a company $300 of my money. I plan to never shop with Logitech again.

Bought this after reading all the past problems. It worked great straight out of the box from Tigerelectronics then 12 days later it started making banging noises from the speakers and the display flashed and failed and then no functions. This one had a late 07 date code so it seems the same old problems are still there...great shame as it sounded great when it was working.

Just returned it for a refund at my expense $15...not very happy about that!Logitech AudioStation iPod Speaker System