I've had a lot of Digital clocks from LaCrosse Technology and have always been happy with them. This model like the others did what it is supposed to do for 3 months when the interior temp stopped working. First time I have ever needed customer support from LaCrosse Technology prior to this problem. It turns out that they have NO customer service. I used their website and wrote them. It took them over a week to reply with a list of trouble shooting items. I went through the list and wrote bak to them. That was 2 weeks ago and still no reply. What good is a warranty if the company does not stand behind their product????I will never buy another product from LaCrosse Technology
Cons: Remote sensor doesn't work reliably even from short distances through frame construction (less than 15 feet), reset process is much more cumbersome than other brands I have used.
Don't buy this if you want a remote sensor that works reliably.
Buy La Crosse Technology WS-8115U-S Digital Wall Clock with Indoor and Outdoor Temperature Now
Ordered this because I wanted to be able to monitor outdoor temps where I live. I often check things through online weather servers but those do not tell me what the temperature is at my home. Setting it is easy as long as you read the instructions. Other reviewers on other models of this type of product remark on that, but as long as you follow the directions you're fine. Mounting the outdoor receiver was a little tricky, but only because I live in a place with no wood or masonry on the outside. I finally found a space on my porch out of the weather to mount it. I used some industrial strength velcro I purchased from a third party so I can take it down easily. We'll see how it holds up to 50 below weather.Took a night to adjust to the radio time. Once I figured out how to set the time zone, its accurate. (You have to set the date yourself. No big deal.)
Temperature reads within three degrees of what my computer tells me. I'm ok with that. Probably the heat of the house making the difference. The only thing is it takes a little while for it to read changes in the temp. When I first put it outside it took about an hr for it to adjust to the actual temperature. I thought that a little odd.
Cosmetically, this is attractive. You know that you're getting something thats going to be modern looking. I just wish that the face could be seen from more angles, but again, its what I expected. Right now I am actually using it on a counter instead of mounted to a wall. It has little flip out tabs for doing so (they are pretty flimsy though.) Also there are settings on the back for snooze and an alarm but i think these are like a vestigial tail, poorly located and near inaccesible if you were actually going to use this for an alarm clock.I purchased this clock because I have 2 other clocks (one is with all the weather sensors / information) from La Crosse Technology and they worked great. In this purchase of WS-8115U-T, I received a defective unit and my experience trying to get it fixed differed greatly between Amazon.com and La Crosse. Amazon.com got an A+ and La Crosse got a D.
This clock broke within 1.5 month of the purchase where the top line / segment of the digit display disappeared "O" displayed like a "U". I changed batteries and tried to reset it without success in fixing the problem. Because it exceeded Amazon's return period, I contacted La Crosse. First, I had to send them a USPS mail because I could not find an email address in their website (very difficult to navigate). Then, the La Crosse customer service sent me a letter told me the obvious about changing the batteries. Lastly, they gave me a 2 pages of instructions on returning the clock a real complicate and hassle process with a lot of disclaimers from them protecting themselves.
A bit discourage about following these instructions like "put a protective cover on the screen" and what they don't responsible for, I contacted Amazon.com via email... almost within 24 hours, Amazon.com responded with an "exception" ruling (extended the return period) and automatically sent me a replacement unit and a label for return. My replacement clock arrived within few days and the replacement worked fine. Talking about exceeding my expectation, Amazon.com did just that. I know that Amazon will charge me again if I don't return the old one but they made the whole replacement process SO SIMPLE and EFFORTLESS.
I always think that a seller is best judged how they respond to you when you need them... In this case, Amazon.com is a keeper and La Crosse showed its lack of understanding on customer servicing and a loser. Buy from Amazon and don't buy La Crosse.I purchased two of these clocks to replace existing units which were old and had a good lifespan but finally failed. One of the new clocks works perfectly. It's still running on its original batteries and keeps time perfectly. The temperature sensors are also very accurate. The other clock has had issues since day one. It's eaten through multiple brands of batteries (Duracell, Energizer, Kirkland, etc.) and multiple types. I have been extremely frustrated and disappointed with LaCrosse Technologies customer support. Despite giving them these details, they continue to insist on receiving more and more information and will not issue an RMA number without elaborate steps of taking multiple battery voltage meter readings, etc. despite being well within the warranty period. This appears to be a blatant attempt to absolve them from having to handle the warranty claim. If the company stood behind it's products, I would fully recommend their products since I have been a satisfied customer for many years and many models of their products. In fact, I truly like their products and have always been a big fan of the quality they produce. I can not however recommend purchasing their products at this time knowing that they will not stand behind what they sell when it doesn't work as intended.
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