iLuv iMM173 Alarm Clock and Dual Dock for iPod and iPhone (Black)

• Compatibility (plays and charges): iPod mini; iPod nano 1G, 2G, 3G, 4G; iPod classic 4G, 5G, 5.5G, 6G; iPod touch 1G, 2G; iPhone 1G, 3G
• Alarm clock has two docks for two iPods, two iPhones, or an iPod and an iPhone
• Dual alarm clocks lets you wake up to a buzzer, FM radio, or iPod/iPhone
• Features FM radio with 8 programmable presets; included remote control can be stored on the back of the device
• Backed by a 1-year warranty

The features of this product are great...the problem is the clock constantly freezes and/or locks up. Twice the alarm did not go off because the clock had frozen. I returned the product for a replacement thinking maybe I got a dud. Well the replacement does the same thing. So I emailed the company to see what could be done. Three suggestions were given:

1. Make sure you are using the iPhone dock adapter (well duh)

2. Turn the power off before inserting the phone (well ok but not sure how this would help the clock freezing in the future...it wasn't freezing when I was putting the phone in).

3. Power cycle the clock to reset...(ok I do this EVERY time it freezes).

So bottom line works great to listen to music...but if you need a clock or an alarm (which is probably why you are looking at an ALARM CLOCK) then this is unreliable and completely useless...just like the company's support.

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I was afraid that the iLuv Dual Dock would be too large for my end-table but it is the perfect size. I was also relieved to confirm that both docks will play and charge the 3G iPhone and newest iPods. The build quality is very high and the glossy plastic looks great but it is also a fingerprint magnet and hard to keep clean.

The reason I gave it 4 and not 5 stars is because I disagree with the other two reviews before mine that state that the sound quality was great. I think it sounds rather poor. I would rate the sound a 3 out of 5 at best. If I was using this for listening to music I'd send it back. It sound nothing even close to the Bose and Altec-Lansing iPod speakers i've listened to. Luckily I'm only using it as a clock, alarm and for listening to podcasts.

Note: It also comes with a nice remote that attaches to the back with a built in magnet.

EDITED:

Since posting the review I've had the iLuv "crash", "lock up", "freeze" a few times. I need to be able to rely on my alarm and this is a real problem. The clock stays showing the time of the crash and all buttons stop functinoing. I have to power cycle the clock to get it going again. I'm going to call iLuv and see what they can do for me.

Read Best Reviews of iLuv iMM173 Alarm Clock and Dual Dock for iPod and iPhone (Black) Here

I, like others that have mentioned so here, had a lot of problems with my original unit. It constantly froze when I connected my iPhone3G, or I would get the dreaded "Accessory not compatible" message on my iPhone screen. I put up with this for about a week before I contacted iLuv about the problem(s).

To their credit, they handled the issue very professionally. iLuv/jWin utilizes an online-only support system, which I was a little sceptical about at first. When it comes to product support and returns, I would usually rather speak with a live person. However, the iLuv system is more like a blog where you can log in and see the status/comments associated with your trouble ticket, and any questions or comments I had were always answered within an hour. Not bad at all.

What ended up happening is that iLuv sent me a brand new updated unit that was labeled as "Version 1.1" (and even had a new "Time Sync" feature that keeps the time between your phone and clock synced at all times very handy. I didn't even have to set the clock initially it just took the time from the phone). The end result is that I have had the new unit for a week now and not one issue. The bottom line if you are having problems, contact iLuv. If you have version 1.0 of the product and are having problems with the iPhone3G, they will make it right.

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This thing sounds great. Works with Pandora streaming thru your 3G or home network to produce great sound. AUX jack out and in is nice too. Charges my iphone perfectly and I really like the radio alarm clock as the sound starts low and then goes higher. PROBLEM is the light. Even at the lowest level it puts off more light than I want. You can however turn the light totally off but then you have to touch the radio to see the time at 3 AM. Easy fix with some window tinting from Lowe's. The light probably won't bother most b/c there are 10 light settings so it's basically a flashlight at the highest level. But if you like cave darkness you'll have to make some adjustments. Other than the light this thing is a great little radio to have in any room and the speakers fill the room enough to listen to morning podcasts or radio/ipod/pandora. You won't be dissappointed!

I too, like many of the previous reviewers, was unlucky enough to get stuck with the very buggy, freeze-prone, Ver. 1.0 unit. You must contact customer support through their web-site, trying to reach them by phone is futile. Instead of being able to speak to a live person and get the exchange process handled quickly, you are forced to endure endless blog-type messages back and forth with customer "service." As I write, I have now spent over two hours trying to simply arrange an exchange of the unit. Perhaps I will get a replacement someday and that will be nice but this was definitely NOT worth the hassle. There are better units out there.

I am pretty tech-savvy but I find the controls on this unit very un-intuitive. I am constantly reviewing the very-hard-to-read instruction booklet just to remember how to select presets or set the alarm.

Really the only good thing I can say about this clock is that it can dock two ipods and it has a big, easy to read display.

Update Feb. 6: Received the new replacement unit today. Unfortunately they mistakenly sent me the old version 1.0 in a new version 1.1 box. So now I get to return two units.

Update Feb. 11: Finally got version 1.1. Now the unit works as it should, no freezing up, time syncs when you put iPhone in the dock. I still wouldn't go through this hassle again. Hard to get in touch with customer service.